Центр поддержки клиентов

You can pay by credit card or PayPal in a secure, quick and easy way.  For some countries other payment forms are also available (direct bank transfer, cash on delivery) . If you don't have any of the aforementioned payment methods, you can pay the courier directly on delivery of the goods, in which case you will need to have the exact money available in cash on delivery,otherwise you cannot take receipt of the package. Payment on delivery, not available for all countries, and comission apply in addition to the total cost of the order and delivery charges.

Online store flylace.eu delivers in 70+ countries.

Europe region:

Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

Rest of the world:

Argentina, Armenia, Australia, Azerbaijan, Brazil, Canada, Chile, China, Colombia, Cuba, Ecuador, Georgia, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Korea, Mexico, New Zealand, Paraguay, Peru, Philippines, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Uruguay, Venezuela, Viet Nam, Canary Islands

The delivery charges are as follows: Standard delivery starts from €10.00, Express from €25.00. It depends from country where item will be shipped. The total amount you can see in checkuot process.

It depends of  selected shipping methods and approximately hadling time you can find on our delivery conditions page. Standard delivery inside EU will be delivered approximately 48/72 hours after courier collection from our warehouse. For islands and some continents in the south of Italy, an additional 1-2 days is always required for delivery. For USA, Canada, Australia, Japan and other far destination countries the average shipping time is 10/15 working days. We will communicate any issues making it impossible to deliver an order in full or in part as a result of a lack of availability of products.

Deliveries are made daily from Monday to Friday. All orders placed on Saturday or Sunday will be processed on the following Monday morning.

The order confirmation from the company will be sent by email to the email address listed in your profile. When you receive the email confirming that the payment has gone through successfully, the goods selected in the cart are confirmed.

Normally, this does not happen on the first delivery attempt. In the event that the first delivery attempt does not succeed due to no one available to take receipt at the preselected destination, it is likely that the courier will make contact before attempting to re-deliver.

If no-one is home when the courier attempts delivery, the courier will inform you by leaving a note with a contact number. According to the delivery address, courier may either try delivering the order again the next day or leave it at a designated drop-off point. We invite you to check the Tracking number for your order to see the real time updates. If the order is not collected within the times indicated by the courier, the products will be returned to our own warehouse.

It is possible to cancel your order within 4 hours of submission by sending an email using the Online Form in the "Contacts" section, indicating the order number and reason for cancelling. For orders paid by credit card, the time required for refunding the amount is subject to banking schedules. Such amounts will not be handled by the company but made available by the bank after the processing time. In the case that the order is refused on delivery, when it is returned to the company the total amount excluding delivery costs will be refunded.

Exchanges are only possible for different sizes and/or colours of the same article without any additional cost for re-sending.

The company will credit the full amount (equal to the total amount of items returned excluding delivery charges) directly to your account. The time required to credit your card may vary between banks but generally allow for 2-3 working weeks to be able to see the amount available in your account; this is as a result of the interbank system and FlyLace is not responsible for this processing time. If you paid cash on delivery, you will need to specify in the online returns process a current account and related IBAN code into which the company can make a bank transfer for the amount equal to the goods returned excluding delivery charges. Customers who paid cash on delivery and do not have a bank account will be charged €10 administration costs for issuing a postal order or cheque.

When you get a gift voucher, in checkout process you will be able to put your code in section "Gift Voucher"; on purchases this voucher will cover  the value of the items you bought.

When you recieved a coupon, in checkout process you will be able to put your code in section "coupon". Total amount of your order will be re-calculated.